frequently asked questionsfaq

product information

do your products contain gluten?

as a general rule, the gluten in our frozen dessert products is present only in added bakery products such as cookies, cake, or brownies. all products that are gluten-free are clearly marked as such on the packaging and the website.

what is rBST?

rBST is a synthetic hormone given to dairy cows to enhance milk production. We do not source any milk or cream from cows that have been treated with rBST.

where can I find my favorite Häagen-Dazs® flavor?

go to our flavor finder® page, select a flavor from the drop-down, enter your zip code, and search. we'll show you a list, based on your zip code, of stores that carry the flavor in your area.

are your products kosher?

our U.S. retail grocery, club, and convenience store products are OU-D kosher, certified by the Kashrut division of the Union of Orthodox Jewish Congregations of America. products at our Häagen-Dazs® Shops and restaurants are not necessarily certified kosher because of the utensils and other ingredients used to serve frozen desserts or drinks.

Is Häagen-Dazs® made with GMO or genetically engineered ingredients?

starting in 2016, Häagen-Dazs® has begun phasing out GMO ingredients from our products.

Which flavors are made without GMO ingredients?

today, flavors made with no GMO ingredients include vanilla, vanilla bean, strawberry, rum raisin, chocolate chocolate chip, pineapple coconut, coffee, chocolate and chocolate peanut butter. these flavors will display a No GMO label on the packaging. our journey to transition out of GMOs is part of an on-going effort, with our ultimate goal of phasing out GMOs from all of our products.

Where can I learn more about GMOs?

to learn more about GMO ingredients and our No GMO labeling efforts, visit http://www.nestleusa.com/about-us/gmo.

do you pasteurize your fruit ingredients?

all our fruit is pasteurized using the high-temp/short-time method, which kills all of the bad bacteria.

do any of your products contain animal derivatives other than pork in gelatin?

eggs and milk are animal-derived, but as two of the eight major allergens, they are always disclosed in the ingredient statement. there may be eggs in some inclusions such as cookie dough, and eggs are sometimes used as a stabilizing ingredient. aside from the gelatin in the marshmallows and marshmallow variegates, we have no other ingredients that are animal-derived.

what stabilizers do you use in your products?

in keeping with our philosophy of using only the purest ingredients, we use only eggs to stabilize Häagen-Dazs®. all our eggs are completely pasteurized.

do your products contain alcohol?

several of our ice cream products contain alcohol. the alcohol is used as an agent to carry flavor in our super-premium ice cream.

do you make low-fat or nonfat products?

all of the Häagen-Dazs® sorbet products are nonfat. Häagen-Dazs® frozen yogurt flavors are low fat.

do you have more nutrition information?

nutrition information is available on each of the individual flavor pages within the products section. please check there or the product packaging. for more information, feel free to send us an e-mail.

what is considered to be a single portion of Häagen-Dazs® ice cream?

as portion guidance, a single serving for an active male is approximately 1 cup, or the size of his fist. a single serving for an active female is approximately ½ cup, or the size of a tennis ball.

product storage and serving

what's the best temperature for product storage?

Häagen-Dazs® products are best stored at home, unopened, at 0 degrees F (-18 degrees C). for extended storage up to the "best before" date, we recommend -10 degrees F (-23.3 degrees C) or colder, when possible.

how do I know if my Häagen-Dazs® product is at its best quality?

when kept at the recommended storage temperature, Häagen-Dazs® products are excellent through the "best before" date found on the package. a "best before" date is found on the bottom of each carton and end flap of the bar packaging.

how should I serve my Häagen-Dazs products?

to deliver the best flavor and texture, allow your Häagen-Dazs products to soften at room temperature for approximately 10 minutes, depending on the actual room temperature and the temperature of your freezer.

can Häagen-Dazs® products be refrozen after they've thawed?

no. because we make Häagen-Dazs® products in the most natural way possible, Häagen-Dazs® products should not be refrozen if thawed. thawing and refreezing can create large ice crystals and cause undesirable grainy/gritty textures or diminished quality.

promotions and offers

how can I find out more about Häagen-Dazs® ice cream?

join us on Facebook.

häagen-dazs® shops

how can I find the Häagen-Dazs® Shop nearest me?

use the store locator on this website to search by your city and state or by your zip code.

where can I order an ice cream cake?

we currently do not offer ice cream cakes by mail order, but select Häagen-Dazs® Shops do carry ice cream cakes. please use the store locator on this website to find a shop near you. to confirm availability, call ahead and allow 48 hours of lead time.

do Häagen-Dazs Shops carry the same Häagen-Dazs® flavors as supermarkets?

retail grocery stores and Häagen-Dazs® Shops carry many of the same Häagen-Dazs® flavors, but some are unique and vary by location. please use the flavor finder to locate a retail store near you, or contact your local shop for flavor availability.

can I purchase a gift certificate for Häagen-Dazs® Shops?

yes. you may purchase Häagen-Dazs® gift cards at participating Häagen-Dazs® Shops. they make great gifts and company rewards.

how can I get information on Häagen-Dazs® Shop franchises?

we seek motivated franchisees to bring the Häagen-Dazs® made like no other® experience to customers. if you are interested, please contact one of the following offices or visit the Häagen-Dazs® Shop franchise online.

whom do I contact regarding media coverage?

Nestlé Dreyer's Ice Cream Company
5929 College Avenue
Oakland, CA 94618

whom do I contact regarding employment opportunities?

in the United States: click here

No significant difference has been shown between milk from rBST treated and non-rBST treated cows. The suppliers of our other ingredients cannot guarantee that the milk they use comes from non-rBST treated cows.